AutoApprove Reviews

This was totally misleading and just wasted my time.

Taylor was super knowledgeable, attentive to details, and really nice during the entire process. He made everything simple and fast. Big thanks to you, Taylor!

Quick and simple experience. I secured a way better interest rate and got to delay my payment!

I had a really nice experience with JD. The entire process went off without a hitch and was super simple. He knows his stuff and really gets the ins and outs of his work. I'd definitely suggest him to others.

Kyleigh was incredibly helpful from start to finish. The whole thing was super fast and simple, and she had my paperwork ready in no time. Talking to her was a real delight. She kept me in the loop about everything going on throughout the process. I’ll be sure to tell all my friends and family about Auto Approve and definitely mention Kyleigh!

Travis P provided top-notch customer assistance. He reached out to me daily and guided me through the refinancing process at every turn, making everything quick and straightforward.

I kept getting the wrong info. There were multiple mistakes that needed fixing. It took ages—two months, and I'm still being asked for paperwork that I already submitted. I had to resend documents over and over. It felt pretty chaotic. The person I dealt with appeared to be new and didn’t seem to know much. On the bright side, the notary was fast, courteous, and did a great job.

I applied for a refinance loan and it was approved by PenFed. They sent me some documents to sign, which I notarized and returned. However, I couldn't access Docusign because it wouldn't let me open their new documents. It kept throwing an "Error: cannot open document" message. I mentioned this to Liam Bennett over and over again. I also asked him and Kari, my assigned contact, to send me the documents via UPS. But the Loan Processing center just kept sending me stuff through DocuSign. I called both of them countless times, but nothing changed. I felt like I was being passed around without anyone actually helping me. Seriously, what happens if someone doesn’t have a computer? How tough would it have been to just send me a hard copy of the loan documents to sign and send back? After a whole month of phone calls, voicemails, and zero callbacks, I finally gave up and went with another company. I strongly suggest you look elsewhere for refinancing. Avoid these folks at all costs. They pulled my credit and messed with my credit points without any results. I have great credit, but these people just wouldn’t help me sort this out.

I had a wonderful time collaborating with Susana Lopez! She responded to all my inquiries quickly and got everything done in no time!

Not long ago, I received a voicemail from an employee named Jeff who mentioned I was eligible for a loan. However, when I dialed his number, I ended up speaking to another staff member called 'Hassan.' He informed me that I didn’t meet the minimum debt requirement of 10k. I was still explaining my situation when he abruptly hung up on me.

I went through the refinancing process with Auto-Approve back in April 2022, and then the servicing got handed over to Veridian Credit Union. The problem is, Auto-Approve didn’t send the Title over to Veridian, which I found out only after moving from Hawaii back to the mainland in mid-November 2022. Because of this mix-up, I haven’t been able to ship my car for over two months now, and the latest word is that they can’t produce the title for another 30 business days, which is about two months. If I finally get to ship it then, I’ll still be looking at the usual 4-8 weeks to get my car. This whole situation means I could be without my vehicle for almost 6 months, all because of a simple clerical error.

Thanks a lot, Auto-Approve.

Susana Lopez is absolutely fantastic! She's super professional, laid-back, patient, and really gets it! I just adore her uplifting vibe and how she made me feel valued throughout my journey. She genuinely looked after me. I'm really thankful! Big shoutout for the great experience. I totally recommend her! 5/5

I got a letter in the mail about this company, so I decided to check them out. Every five-star review seems to have a particular name attached, and they all rave about how fantastic they are. It feels like they’re pushing out fake reviews to boost their image. Don’t trust everything you come across!

Chee really came through for me! I’ve never gone through refinancing a vehicle before, and she addressed every single question I had. She was super informative and made the whole process a breeze!

Susana Lopez was quick and super nice. She made everything simple and provided excellent details on how to meet the requirements. Plus, she was really accommodating with the times that suited me and my family.